Write to support@gentleart.co. We will help you create your personal design. 😍
Do you ship worldwide?
Yes, we do! Plus, we offer free worldwide shipping! 🌍🚀 For each order, please allow 2-5 Business Days for production, as each item is made on demand as customer order item individually.
In addition, please allow for shipping times with the average 7-15 Business Days.
Tracking Number Not Updating?
Tracking numbers typically become active within 2-3 days. When your order is handed over to our trusted couriers, a tracking number is generated immediately. However, the package must go through processing before being shipped.
If your tracking number has not been updated after 3 days, please email us at support@gentleart.com, and we’ll be happy to assist you!
Order Cancellation Policy
If you need to cancel your order, please contact us as soon as possible, as some orders ship the same day.
📌 Cancellations are only available within 24 hours of placing your order.
📌 Orders that have already been shipped cannot be canceled.
I Want to Modify My Order
If you made a mistake, such as selecting the wrong size or wanting to add items, please reach out immediately.
📌 Order modifications are only available within 24 hours of purchase.
📌 Once an order has been shipped, we are unable to make changes.
Need to Contact GentleArt
For support, please email us at support@gentleart.com. Our team will respond within 24 hours.
📅 Support Hours: Monday – Friday | 9:00 AM – 5:00 PM CET
📌 Emails received on weekends/holidays will be answered the next business day.
If your inquiry is about an existing order, please include your order number to help us respond faster. Sending multiple emails may slow down response time, so we encourage you to send one message per order inquiry.
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